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Our Terms & Conditions Shape Your Account

When you open an account with wdboss88, you're agreeing to a clear set of rules that protect both your deposits and your withdrawal requests.

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wdboss88 Our Terms & Conditions Shape Your Account
HELP WITH YOUR TERMS

How to Reach Us About Policy Questions

Our support team is available to answer any questions about how our terms apply to your account, your payment methods, or your withdrawal requests. We respond to all policy inquiries through multiple channels, and we keep response times short so you're not left waiting.

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Email Support

Send policy questions to [email protected]. We respond to account and payment-related term queries within 4 hours on weekdays, 8 hours on weekends. Include your account ID for faster resolution.

Live Chat

Open the chat widget in your account lobby Monday–Friday 08:00–22:00 Jakarta time. Our team answers term clarifications, deposit rule questions, and withdrawal procedure queries in real time.

Escalation Desk

If you dispute a transaction, withdrawal hold, or account action, request escalation via your account settings. We investigate within 5 business days and reply with our findings in writing via your registered email.

SECURITY & DATA

How We Protect Your Account Under These Terms

Your account data and payment history are encrypted at rest and in transit. We retain transaction records for seven years to meet Indonesia's financial audit requirements.

Account Encryption

Every login session uses TLS 1.3 encryption. Your password is hashed, never stored in plain text. Payment details transmitted to DANA, OVO, GoPay and QRIS gateways are tokenized.

Data Retention

We keep your transaction history for seven years for audit compliance. Game session logs are retained for two years. You can request deletion of inactive account data after 12 months of no activity.

Withdrawal Verification

All withdrawals over 5 million rupiah require ID confirmation and phone verification. We match your withdrawal account to your registered payment method on file before processing.

Two-Factor Authentication

Enable SMS or email 2FA in your account settings. When 2FA is active, any login from an unrecognized device sends a verification code to your phone or inbox before access is granted.

Fraud Monitoring

Our system flags unusual withdrawal patterns or payment method changes. If we detect suspicious activity, we'll email and SMS you immediately and may temporarily hold the transaction pending your confirmation.

Policy Change Notice

Material updates to these terms are sent to your registered email 30 days before taking effect. You can request a full policy history or clarification of any past version by contacting [email protected].

Your Terms & Conditions Questions Answered

Below are the questions we hear most often about how our terms apply to deposits, withdrawals, account access, and your rights.

Your account remains active and your balance is safe. If your account is inactive for 12 months, we may mark it as dormant. You can reactivate it by logging in or contacting support. We don't deduct inactivity fees. Dormant accounts are not deleted; your funds are retained.

Yes. You can update your payment method in Account Settings under 'Payment Details'. Changes take effect on your next withdrawal request. Existing deposits remain in your account balance. If you're changing from OVO to DANA, for example, future payouts go to your new DANA number.

Daily withdrawals are capped at 50 million rupiah per account. Monthly limit is 500 million rupiah. Transactions under 5 million rupiah clear within 15 minutes; above that, we verify your identity first and process within 2–4 business hours. These limits depend on local law and may vary by region.

Payment disputes go to your payment provider first — DANA, OVO, GoPay or QRIS — within 30 days of the transaction. Game round outcomes are logged with server timestamp and cannot be reversed once settled. If you believe a technical error occurred, email [email protected] with your round ID and we'll investigate within 48 hours.

You can close your account anytime via Account Settings under 'Close Account'. Any remaining balance is paid out to your registered payment method within 5 business days. Once closed, the account cannot be reopened; you'd need to create a new one. We retain transaction records for seven years after closure for compliance.

No automatic or recurring charges are set up by wdboss88. Every deposit must be initiated by you in the lobby. Your payment provider may offer recurring deposit features through their own app, but wdboss88 does not trigger them. You control the frequency and amount of every deposit.

Our terms apply uniformly to all Indonesia account holders where local law permits. Regional restrictions depend on Indonesia's gambling regulations and your payment provider's coverage in your area. If your region restricts access, DANA, OVO, GoPay and QRIS will block the transaction at their end. Contact support if you're unsure whether access applies to your location.

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